Pentagon to receive nearly 380 aircraft by 2020

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Bander Almohanna CEO & Managing Director flynas

Bander Almohanna CEO & Managing Director flynas

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Airbus, Dassault Systèmes sign MOA for advance aviation design

Airbus, Dassault Systèmes sign MOA for advance aviation design

 Airbus and Dassault Systèmes have signed a five year Memorandum of Agreement (MOA) to cooperate on the implementation of collaborative 3D design, engineering, manufacturing, simulation and intelligence applications. This will...

New foldable drone flies through narrow holes transporting objects on the way

New foldable drone flies through narrow holes transporting objects on the way

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CASIC to launch commercial rockets in space

CASIC to launch commercial rockets in space

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First UAE astronaut to launch in September, Sputnik notes

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Flynas’ unveils initiatives to empower women

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Ethiopian Airlines plans All-Women Flight Crew to celebrate Women’s Day

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Purdue Institute adds new simulator to its flight training devices

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Airbus inaugurates new training center in India

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Investment in IT infrastructure prepares airports for rising passenger numbers, reveals SITA survey

 

Investment in IT infrastructure prepares airports for rising passenger numbers, reveals SITA survey

 

Investment in IT infrastructure by airports during the downturn has continued as airports prepare for rising passenger numbers, according to a new global survey launched by SITA. Investment as a percentage of revenue rose to 3.6% in 2009 and 78% of airports expect budgets to remain the same or increase in 2011. In return for this investment, technology is being challenged to deliver even greater eciencies and cost reductions. The survey, which was launched at the 20th ACI World Annual General Assembly in Bermuda, found that 'reducing the cost of business' is the top investment driver for airports (52% consider this their highest priority) followed by 'improving customer service' (48%). This exactly mirrors the top two priorities for airlines as found in SITA's Airline IT Trends Survey in June 2010. After a reduction in airport's IT budgets during 2008, spend rose to 3.6% in 2009. Strongest areas of growth were in Asia Pacic and the Middle East and Africa, with more cautious levels of investment in Europe and North America. The outlook for 2011 looks positive with 78% of airports expecting budgets to remain the same or increase. Top of the investment list for airports are upgrades to network infrastructure with virtualisation and VoIP featuring high on CIOs' priorities. Both technologies are seen as key to driving down IT costs so it is not a surprise that four out of ve airports are planning to invest in VoIP in the next three years with 70% planning to deploy some form of virtualization by 2013. Hani El Assaad, Regional Vice President - SITA, Middle East & North Africa, said, "The survey shows that investing in IT infrastructure remains a high priority for airports as they recognise that it delivers cost savings, greater eciencies for airports and a smoother travel experience for passengers." "With self-service for passengers, such as kiosks for check-in, becoming the norm, the  survey conrms that airports are now looking to invest in new areas such as e-gates for boarding, and providing information and services via passengers' mobile phones," he added. Passenger self-service has come of age in airports with 60% of respondents having already implemented kiosks for check-in and 55% of these planning to add additional kiosks. Another 26%, predominantly smaller airports, are planning to introduce kiosks by 2013. But kiosks are not just used for check-in, half of respondents plan to introduce new services such as bag tag printing, ight transfers, and scanning of passports by 2013. Airports are also starting to use self boarding e-gates to automate the processing of passengers at boarding and security check points, both which will help to reduce queue times and speed up processing. Up to 30% of airports surveyed are using social media channels today and over half will take advantage of these new networks to communicate with passengers and public communities. Nearly 60% are looking at social media to provide ight information and operational updates with 52% already using or planning to use them for survey and focus groups, and 48% for disruptions and emergency updates (as was experienced in April and May 2010 during the Icelandic ash cloud event). One of IT's biggest impacts is in improving operational eciency at airports by enabling improved collaboration and decision making among the dierent organisations responsible for the smooth running of an airport both airside and landside. The survey shows strong interest (32% already and 22% planning to implement by 2013) in the implementation of 'Shared Airport Operations Centres' where various stakeholders can convene and have access to integrated data and real-time communications. Another IT solution identied by airports to improve operational eciency is passenger ow monitoring. The data will help to improve the passenger experience, reduce wait times and enable better planning and utilisation of airport resources. And nally, data-capable mobile devices are being used by the workforce to support baggage handling (31%), apron and ramp operations (17% with another 24% by 2013) and enabling remote updates to the aircraft and boarding gate with 50% having implemented them or with plans to do so by 2013.

 

 

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